Customer Service

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100% Customer Satisfaction Guarantee:

Your satisfaction is our top priority. We are committed to providing you with the best on-line shopping experience in the business. If you are not completely satisfied with purchase, just send it back to us within 15 days of receipt for a full refund on the product total. Items must be in new unused condition.

Checking Order Status:

You can check the status of your order by emailing us using this form. Please include your full name and invoice number with all inquiries.

Track your UPS package:

Tracking your UPS package on our website is easy. As soon as UPS picks up your package from our warehouse an email will be sent to you with your tracking information. If, after 48 hours your package does not appear on the UPS tracking system, then email us using this form and we will manually look up your package tracking information.

Shipping Rates:

We ship UPS Ground, and UPS 3 Day Select. US Postal shipments (P.O. Boxes, Military P.O. Boxes, etc.) UPS will not deliver to a Post Office Box. Free shipping promotions are good for orders shipped within the USA only. 

Shipping Policies:

Most orders are processed and shipped within 24 hours pending credit card verification. Please allow 7-10 working days for ground orders. 

Northsi.com Security:

Northsi.com is a safe on-line shopping community. We use the industry standard security for your protection. All of your personal information including credit card number is encrypted so no one else can read it.

Privacy Policy:

We do not share your personal data with anyone. We collect opt-in email addresses for our own internal marketing.

What is the CVV2 Number?

CVV2 is an important security feature for credit card transactions on the Internet and over the phone. "CVV" stands for "Card Verification Value" and it is the three- or four-digit number printed in the signature space on the back of most credit cards and on the front of American Express cards, like this: Some newer credit cards only show the last four digits of the credit card number on the back, followed by the CVV2 number. The CVV2 number enhances fraud protection and helps to validate two things: The customer has the credit card in their possession and the credit card number is legitimate.